Call to Schedule! (305) 676-9668

FAQ

If you don't find the answers to your questions in our FAQ, give us a call at (305) 676-9668, we'll be happy to help!

What is your pick up and delivery schedule?

We offer pick up and delivery throughout most of Miami-Dade County, Monday through Saturday. Weekdays, our morning window is from 6:30AM to 9:30AM; our mid-day window is from 12:30PM to 3:30PM; and our evening window is from 6:00PM to 9:00PM. Saturdays, our windows are 8:00AM to 11:00AM and 1:00PM to 4:00PM.

Do I have to be present for pick and delivery?

No. Just leave the necessary instructions for our driver when you place an order. There is a field on the shopping cart page labeled "Delivery Notes". Please leave all instructions related too pick up and delivery in this field.

For what type of locations do offer pick and delivery?

We offer pick up and delivery for your home, office, dorm, and hotel, even your yacht.

What services do you offer?

We offer pick up and delivery for laundry; wash-dry-fold and dry cleaning.

Is there a pickup and delivery charge?

No. There is absolutely no charge for pick up and delivery.

Is there a minimum amount for pickup and delivery?

Yes. There is a minimum order of $20.00.

What is the turnaround time?

We have a 24 hour turnaround for laundry and a 48 hour turnaround for dry cleaning. Mixed laundry and dry cleaning orders are returned within 48 hours.

How do I pay for my services?

We accept all major credit and debit cards.

Can I setup a corporate account?

Yes. We welcome corporate accounts. Please e-mail us at support@washclubmiami.com, or, call us at (305) 676-9668.

May I place and manage my order on-line?

We encourage it. You can place your order on-line and set up your account by clicking here. Or, you can download our app from our website to your iOS or Android device(s); either a mobile or tablet. Click here to download our iOS application, and here for our Android application.

May I place my order by phone?

Of course. Just call us at (305) 676-9668.

I would like to place on order for wash and fold, but do not know the weight of my clothes? What should I do?

Simply estimate the weight. We will weigh it at our facility. If the difference is more than 10 pounds, we will call you.

I am ready to place my first order, however I do not know what I should place my clothes in. What should I do?

Please deposit your clothes in any convenient container such as a garbage bag, laundry bag, etc. We will return your order in one of our bags that you can then use for future orders.

Must I sort my items? Lights from darks, for example.

No. But you must separate items that you requested special attention and also separate dry cleaning from general wash and fold.